Refund policy

Last updated: September 2026

At YAKA Nation, we take pride in delivering premium-quality activewear that meets high standards of craftsmanship and performance. If you're not completely satisfied with your purchase, we're here to help.

This Returns & Refund Policy outlines your rights and our procedures for returns, exchanges and refunds in accordance with the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Change of Mind Returns

You may request a return within 30 days of receiving your order provided the item is unworn, unused, unwashed, has all original tags attached, is in its original packaging, is in resalable condition, and proof of purchase is provided.

Original shipping charges are not refundable unless required under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible. Contacting us within seven days helps us investigate delivery-related damage promptly; however, this requested timeframe does not limit your rights under the Australian Consumer Law.

Include your order number, a description of the issue, and clear photographs. Where a product is confirmed to be faulty or incorrectly supplied, YAKA Nation will provide an appropriate remedy in accordance with Australian Consumer Law, including a repair, replacement or refund.

Exchanges

Exchange requests for a different size or colour must be made within 30 days of delivery and are subject to stock availability. Customers are responsible for the return postage and replacement-item delivery cost for change-of-mind exchanges. YAKA Nation covers reasonable delivery costs where the exchange is required because an item is faulty, damaged or incorrectly supplied.

How to Request a Return

1. Email enquiries@yakanation.com.au.
2. Include your order number and reason for the return.
3. Wait for return authorisation and instructions.
4. Securely package the item.
5. Send the parcel following the provided instructions.

Please do not return items without prior authorisation.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome. Approved refunds will be initiated by YAKA Nation within five business days after the return is approved. Your financial institution may require additional time to display the funds.

Non-Returnable Items

Unless faulty or required under Australian Consumer Law, the following are generally not eligible for return:
• Gift cards
• Clearance or final sale items
• Worn, washed or altered products
• Products without original tags or packaging
• Personalised or customised items

Return Shipping Costs

Customers are responsible for return postage for change-of-mind returns and exchanges. If the return is due to a product fault or an error by YAKA Nation, reasonable return shipping costs will be covered by YAKA Nation.

Store Credit

Where appropriate, we may offer store credit as an optional alternative. Store credit will not replace a refund or other remedy to which you are entitled under the Australian Consumer Law.

Contact Us

For all returns, exchanges and refund enquiries, please contact:
Email: enquiries@yakanation.com.au
We aim to respond within two business days

Thank you for choosing YAKA Nation.
Unleash Your Fearless Nature.