Shipping policy

Last updated: September 2026

YAKA Nation delivers Australia-wide through Australia Post. International delivery is not currently available.

Order processing

Orders are prepared Monday to Friday, excluding NSW public holidays.

We aim to dispatch orders within 2–3 business days after payment confirmation. Additional processing time may be required during product launches, promotional periods and public holidays.

You will receive a dispatch confirmation containing tracking information when your order is on its way.

Shipping rates

Standard Delivery — $11 AUD
Estimated transit time: 3–8 business days after dispatch.

Express Delivery — $17 AUD
Estimated transit time: 2–4 business days after dispatch.

Complimentary Standard Delivery
Available on eligible Australian orders of $100 AUD or more after discounts.

Available delivery options, charges and estimates will be confirmed at checkout.

Delivery estimates

Delivery estimates begin after dispatch and do not include our 2–3-business-day processing time.

Regional and remote destinations may take longer. Australia Post delays, severe weather, public holidays and circumstances outside our reasonable control may also affect delivery times.

If a delay becomes significant, please contact us so we can review the shipment and provide an appropriate solution.

Order tracking

Once your order has been dispatched, you will receive an email containing your Australia Post tracking number and tracking link. Please allow time for tracking information to become active after lodgement.

Delivery addresses

Please review your delivery address carefully before completing your order.

If you notice an error, contact enquiries@yakanation.com.au as soon as possible. We will make reasonable efforts to assist, but an address cannot always be changed after processing or dispatch.

If a parcel is returned because the customer supplied an incorrect or incomplete address, reasonable additional postage may be required before redelivery. This does not apply when the error was caused by YAKA Nation.

Authority to Leave

Where available, Australia Post may offer delivery to an authorised safe place.

If tracking shows delivery but you cannot locate your parcel, please contact us. We will review the tracking information and, where appropriate, lodge an enquiry with Australia Post.

Delayed or missing parcels

If your parcel has not arrived within the estimated timeframe, contact enquiries@yakanation.com.au with your order number.

We will assist by reviewing the tracking information and contacting Australia Post where appropriate. If an order cannot be delivered within the promised or a reasonable period, an appropriate solution will be provided in accordance with Australian Consumer Law.

Damaged deliveries

If your parcel or product arrives damaged, please contact us as soon as possible—preferably within seven days—to help us investigate promptly.

Include your order number, a description of the issue and clear photographs of the parcel and product. This requested reporting period does not limit your rights under Australian Consumer Law.

Unclaimed or returned parcels

If a parcel is returned because it was unclaimed or because incorrect delivery information was supplied, reasonable additional postage may be required before redelivery.

Additional postage will not be charged where the return was caused by an error by YAKA Nation or where otherwise required by law.

Australian Consumer Law

Nothing in this policy limits or excludes any rights or remedies available under the Australian Consumer Law.

Contact

Email: enquiries@yakanation.com.au

We aim to respond within two business days.